We are seeking a motivated Customer Service Representative in Lahore to enhance customer satisfaction and drive sales. You will manage inbound and outbound calls, resolve inquiries, and build strong client relationships.
Responsibilities
- Improve lead conversion rates from various channels such as social media, website, and WhatsApp.
- Address and resolve customer complaints and issues effectively.
- Manage inbound and outbound calls with professionalism.
- Conduct follow-up calls or emails to ensure customer satisfaction.
- Disseminate vital product information to customers.
- Foster lasting relationships with clients.
- Collaborate with team members to improve service delivery.
Requirements
- Good communication skills.
- Must have call center experience.
- Ability to handle multiple tasks and work under pressure.
- Strong problem-solving skills.
Nice to have
- Sales call center experience.
- Experience with customer relationship management software.
- Knowledge of product offerings.
- Previous experience in a target-driven role.