We are seeking a Customer Service Representative in Lahore to enhance our customer interactions and drive sales. You'll be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities
- Improve lead conversion rates from social media, websites, WhatsApp, and BTL activities.
- Address and resolve customer complaints and issues effectively.
- Manage inbound and outbound calls proficiently.
- Conduct follow-up calls or emails to ensure customer satisfaction.
- Provide vital product information to customers.
- Foster and maintain lasting client relationships.
- Collaborate with team members to meet sales targets.
Requirements
- Good communication skills.
- Must have call center experience.
- Ability to handle customer complaints and inquiries.
- Strong listening skills.
- Proficiency in managing multiple tasks.
Nice to have
- Experience with CRM software.
- Sales experience.
- Knowledge of product details and features.
- Fluency in multiple languages.
- Experience with social media platforms.